Troubleshooting access to member-only content areas
Contact our office at any time (phone number in upper-right corner or send to email@uhpa.org) should you need further assistance.
Common problems and their solutions
You get an "You need permission" screen
If you get a screen like the one below that says “You need permission”, take note of the email address shown at “You are signed in as “. That the Google account you are currently logged in as and it must match the non-@hawaii.edu email address currently on file with UHPA.
- If the address “You are signed in as “ DOES NOT match your non-@hawaii.edu email address currently on file with UHPA, you are not logged in correctly. Follow Step 3 to correct the situation and try again.
- If the address “You are signed in as ” DOES MATCH your non-@hawaii.edu email address currently on file with UHPA, please click on this link to send UHPA an email about this issue so that we can correct the problem in our end.