Troubleshooting access to member-only content areas

Contact our office at any time (see top of this page) should you need further assistance.

Follow the 3 step process

If you haven’t already done so, the first step in troubleshooting is to follow each of the 3 steps to access Member content and then come back here if that process fails to display the “Welcome” document.
Follow the 3 step process

If you get this “You need permission” page, follow the instructions below.

Does the address shown at “You are signed in as” match the non-@hawaii.edu email what we have on file?